Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we cannot accept returns once a product has left our facility; however, we are committed to ensuring your complete satisfaction with every bite. If your order arrives damaged or does not meet our high quality standards, please contact us within 48 hours of delivery for a replacement or store credit.
Inspect Your Delivery
Carefully open your package upon arrival to ensure all chocolate confections are in perfect condition and match your order details.
Document Any Issues
If there is damage caused by shipping or temperature concerns, take clear photos of the packaging and the affected products immediately.
Contact Our Team
Email our customer care team at [email protected] with your order number and the photos you captured to initiate a claim.
Resolution Approval
Once we review your request, we will arrange for a fresh replacement to be shipped or issue a credit to your account for future indulgence.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing